Last updated: October 2025
1. Introduction
Ekam Transport Pty Ltd, trading as Silver Taxi Melbourne (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you use our website www.silver-taximelbourne.com.au or our taxi booking services.
By using our services, you agree to this Privacy Policy.
⸻
2. Information We Collect
We may collect the following types of information:
a. Personal Information
•Name
•Phone number
•Email address
•Pickup and drop-off locations
•Booking details (date, time, number of passengers, notes for driver)
•Payment details (if applicable)
b. Automatically Collected Information
When you visit our website, we may collect data such as:
•Your IP address
•Browser type and version
•Pages visited and time spent on our site
•Device type and operating system
⸻
3. How We Use Your Information
We collect and use your information to:
•Provide and manage your taxi bookings
•Communicate booking confirmations, updates, and driver details
•Improve our website and customer experience
•Process payments (where applicable)
•Respond to your inquiries or feedback
•Comply with legal obligations
We only collect personal information that is reasonably necessary for our business activities.
⸻
4. Sharing of Information
We may share your information with:
•Our drivers and authorised staff to fulfil bookings
•Payment processors for secure payment handling
•IT or marketing service providers who help operate our website
•Law enforcement or regulatory bodies if required by law
We do not sell or rent personal information to third parties.
⸻
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes the use of secure servers, password protection, and encrypted data transmission where possible.
However, no online system is completely secure, and we cannot guarantee absolute security of your data.
⸻
6. Cookies
Our website may use cookies to enhance your browsing experience and collect traffic analytics. You can disable cookies in your browser settings, but this may affect website functionality.
⸻
7. Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you.
To do so, please contact us using the details below.
⸻
8. Retention of Information
We keep your personal information only for as long as needed to provide our services or meet legal requirements.
⸻
9. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.
⸻
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
⸻
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Ekam Transport Pty Ltd (trading as Silver Taxi Melbourne)
Email: info@silver-taximelbourne.com.au
Phone: 0412456588
Website: www.silver-taximelbourne.com.au
Address: 35 orloff close,Clayton South 3169
