Everything you need to know about booking Silver Taxi Melbourne - answered clearly and honestly.
The quickest way to book is to call us on 0412 456 588. We answer 24 hours a day, 7 days a week, including weekends and public holidays. You can also use the booking form on our homepage, which takes about two minutes to complete. Let us know your pickup address, destination, preferred date and time, and vehicle type. We offer standard sedans for 1 to 4 passengers, SUVs for up to 7, and Maxi Taxis for groups up to 11. We cover all of Melbourne, including Dandenong, Clayton, Frankston, Cheltenham, Noble Park, Narre Warren, Springvale, Pakenham, Keysborough, Cranbourne, Berwick, Hallam, Oakleigh, and Mulgrave. You can book same-day or schedule in advance. For airport transfers, we recommend at least 24 hours notice to guarantee your preferred vehicle. For immediate bookings in Melbourne, call us directly and we will confirm availability within minutes. There is no booking fee. You only pay for the trip.
For standard local trips across Melbourne, we can often accommodate same-day bookings. If you need a taxi in Dandenong, Clayton, Frankston, or a nearby suburb and call before noon, we can usually confirm for the same afternoon or evening. For airport transfers from Melbourne Airport (Tullamarine) or Avalon Airport, we recommend booking at least 24 hours in advance. Early morning flights before 6am should be booked the evening before at the latest, as driver availability for pre-dawn pickups is allocated the night before. For corporate bookings, client pickups, and group transfers using our SUV or Maxi Taxi, 48 hours notice is ideal to guarantee vehicle type. For winery tours to the Yarra Valley or Mornington Peninsula, and for TAC or WorkSafe transport, give us as much notice as possible so we can confirm the right vehicle and route. Call 0412 456 588 or book online.
Yes. Silver Taxi Melbourne operates 24 hours a day, 365 days a year. We do not close on public holidays. This includes Christmas Day, Boxing Day, New Year's Eve and New Year's Day, Easter Friday, Easter Monday, Melbourne Cup Day, ANZAC Day, AFL Grand Final Friday, and all Victorian and national public holidays. Public holiday surcharges apply as required under Victorian taxi regulations. Your driver will always advise the fare before the trip starts on any public holiday so there are no surprises. If you are travelling to or from Melbourne Airport or a major event on a public holiday, we strongly recommend booking in advance, as demand increases significantly on those days. We cover all of Melbourne including Dandenong, Frankston, Clayton, and surrounding suburbs on every public holiday. Call 0412 456 588 at any time to check availability and confirm your booking.
Our primary service area is Melbourne. We are based in Clayton and operate throughout the Melbourne corridor every day of the year. Our core suburbs include Dandenong, Frankston, Clayton, Cheltenham, Noble Park, Narre Warren, Springvale, Pakenham, Keysborough, Cranbourne, Berwick, Hallam, Oakleigh, Mulgrave, Hampton Park, Endeavour Hills, Carrum Downs, Patterson Lakes, and the Mornington Peninsula. We also service Melbourne Airport (Tullamarine) and Avalon Airport daily, running airport transfers from all Melbourne suburbs. CBD transfers are available from any Melbourne suburb to Melbourne CBD, Southbank, Docklands, and surrounding inner suburbs. We cover over 190 suburbs total across Greater Melbourne, with particular expertise in the south-east. If you are unsure whether we service your suburb, call us on 0412 456 588 at any time and we will confirm availability immediately.
Yes, absolutely. You can make a booking on behalf of a family member, colleague, client, or guest. This is common for corporate bookings, hospital transport, aged care pickups, and TAC or WorkSafe trips where the account holder is arranging transport for someone else. When booking for another passenger, provide their name, their pickup address, and a contact number so our driver can reach them directly on the day. If the passenger has specific requirements such as a wheelchair-accessible vehicle, a child seat, or extra luggage space, mention those at the time of booking. For corporate account holders booking transport for multiple staff members or clients, you can coordinate a series of pickups with a single call to 0412 456 588. We confirm all booking details by text or email so both the person who booked and the passenger know exactly when to expect the driver.
Yes. For all airport pickup bookings, we monitor your flight in real time. If your flight is delayed, your driver is automatically updated and adjusts the pickup time accordingly. You will not be charged for flight delays outside your control. We service all terminals at Melbourne Airport, including T1 Qantas Domestic, T2 International, T3 Virgin Australia Domestic, and T4 Jetstar. We also service Avalon Airport for flights arriving from Sydney, Gold Coast, and Adelaide. After landing, allow approximately 20 to 30 minutes for international arrivals to clear customs and collect baggage, and around 10 to 15 minutes for domestic arrivals. Your driver will be in the arrivals hall with a name board for all pre-booked transfers. If you cannot find your driver after exiting arrivals, call us directly on 0412 456 588 and we will locate them immediately. Meet-and-greet service is included in all pre-booked airport pickups at no extra charge.
The fare from Melbourne Airport (Tullamarine) to Melbourne CBD is approximately $65 to $80 for a standard sedan. South Yarra and St Kilda are slightly higher at $70 to $85. Brighton and Bayside suburbs run $80 to $100. For Melbourne suburbs: Dandenong to the airport is around $85 to $100, Clayton around $70 to $85, and Cheltenham around $65 to $80. Frankston and the Mornington Peninsula are $130 to $160. Avalon Airport to Melbourne CBD is approximately $110 to $140. All fares are calculated on our standard rate of $9.90 flag fall plus $2.20 per kilometre, with a $5.26 airport pickup fee. The night tariff of $2.34 per kilometre applies between 10pm and 4am daily. We offer fixed fares for pre-booked trips, so you know exactly what you will pay before you leave. No surge pricing, no surprises. Call 0412 456 588 for an exact quote or use our Fare Estimator.
We service all four terminals at Melbourne Airport (Tullamarine): T1 Qantas domestic, T2 International, T3 Virgin Australia domestic, and T4 Jetstar. We also service Avalon Airport for flights arriving from interstate. For pickups, your driver waits in the designated taxi and rideshare pickup zone outside the arrivals hall of your terminal. For pre-booked transfers, we meet you at the arrivals exit with a name board. International arrivals typically take 20 to 30 minutes from landing to clear customs, so your driver monitors your actual arrival time rather than your scheduled landing. If you are arriving internationally with a complex connection or significant luggage, let us know when booking. For Avalon Airport, which services Jetstar flights from the Gold Coast, Sydney, and Adelaide, the same real-time flight monitoring applies. Call 0412 456 588 to confirm your terminal and any specific pickup requirements before your travel date.
Yes. For all pre-booked airport transfers, your driver will meet you at the arrivals exit of your terminal with a name board. You do not need to navigate the taxi rank or organise transport yourself. Just follow the signs to arrivals and your driver will be waiting as you exit the baggage hall. For Melbourne Airport, the arrivals exit is at the ground level of each terminal. For international arrivals at T2, allow approximately 25 to 35 minutes from landing to clear customs and collect baggage before you reach the arrivals hall. Your driver monitors your flight in real time and is already at the terminal before you arrive. If for any reason you cannot locate your driver after exiting arrivals, call us immediately on 0412 456 588 and we will direct your driver to you within minutes. Meet-and-greet service is included in all pre-booked fares at no additional charge.
Yes. Child seats are available on request at no extra charge. We have forward-facing child seats suitable for children weighing approximately 4 to 18 kg and booster seats for children from 18 to 36 kg. Please specify the seat type and your child's approximate age or weight when you book so we can ensure the correct seat is fitted in the vehicle before your driver arrives. For airport transfers, we recommend mentioning child seat requirements at least 24 hours in advance, especially for early morning flights when vehicle changes are harder to arrange. Child seat requests can be made for any trip, not just airport runs. If you need a child seat for a hospital trip, a regular booking, or a winery tour, let us know at the time of booking. All child seats are fitted correctly by trained drivers. There is no extra charge for child seat use on any booking type.
Silver Taxi Melbourne operates four vehicle categories. Our Standard Sedans seat 1 to 4 passengers with boot space for 2 to 3 standard suitcases. Our Silver Service premium sedans carry 1 to 4 passengers in a higher-spec vehicle, ideal for corporate and executive trips where presentation matters. Our SUV and station wagon vehicles seat up to 7 passengers with generous luggage capacity, making them the most popular choice for family airport runs and small group trips from Melbourne suburbs including Dandenong, Frankston, and Clayton. Our Maxi Taxi vans seat up to 11 passengers and are commonly used for group airport transfers, winery tours to the Yarra Valley or Mornington Peninsula, sporting events, and conference transport. All vehicles are regularly serviced, clean, and fully insured. If you require a wheelchair-accessible vehicle or a child seat, let us know when booking. Call 0412 456 588 to confirm availability for your preferred vehicle type and date.
Yes. When booking, tell us which vehicle you need and we will assign the appropriate vehicle to your trip. Standard sedans handle 1 to 4 passengers for regular and corporate trips. SUVs suit families and groups of up to 7, with significantly more luggage space than a standard sedan. Maxi Taxi vans handle up to 11 passengers for larger groups. Vehicle type selection is particularly important for airport trips where luggage volume varies considerably, and for group bookings such as winery tours to the Yarra Valley or Mornington Peninsula, corporate event transport, and conference shuttle runs across Melbourne. If you are unsure which vehicle suits your group, tell us your passenger count and luggage and we will recommend the most suitable option. Booking the right vehicle upfront is always more cost-effective than upgrading on the day. Call 0412 456 588 to discuss vehicle options and confirm availability in your area.
Yes. We can arrange accessible transport for passengers with mobility requirements, including wheelchair users. Please advise us at the time of booking so we can allocate the correct vehicle and ensure any ramps or loading equipment are ready before your driver arrives. Accessible vehicles are particularly important for TAC and WorkSafe clients travelling to rehabilitation appointments and hospital visits, including Dandenong Hospital, Monash Medical Centre Clayton, Casey Hospital Berwick, Peninsula Private Hospital Frankston, and Sandringham Hospital. We also provide accessible transport for NDIS participants with plan-managed and self-managed funding. For NDIS bookings, we provide trip records and receipts formatted for your plan manager or support coordinator. Please give at least 12 to 24 hours notice for wheelchair-accessible vehicle bookings where possible. For urgent bookings, call 0412 456 588 directly and we will advise the earliest available accessible vehicle in your area.
Standard sedans comfortably fit 2 to 3 standard checked suitcases in the boot, plus carry-on luggage in the cabin. SUV and station wagon vehicles fit 4 to 5 large suitcases or a mix of bags and equipment, making them the best choice for families returning from overseas or for groups travelling from Melbourne suburbs to Melbourne Airport. Maxi Taxi vans have the largest storage capacity and are ideal for groups of 5 to 11 passengers travelling with significant luggage, sporting equipment, or event materials. If you are travelling with oversized items such as musical instruments, sports gear, a pram, or mobility equipment, let us know when booking so we can confirm the right vehicle. Oversized luggage is not charged extra as long as it fits safely in the vehicle. If you are unsure, call us on 0412 456 588 before booking, describe what you are travelling with, and we will recommend the best vehicle for your needs.
Silver Taxi Melbourne accepts Cabcharge cards and the Cabcharge app, EFTPOS, Visa, Mastercard, American Express, and cash. All vehicles carry a card reader. You are never required to carry cash. We are an approved provider for TAC (Transport Accident Commission) and WorkSafe Victoria, meaning eligible patients can travel to approved medical appointments at no out-of-pocket cost, with the fare billed directly to their claim via Cabcharge authorisation. For corporate clients, we offer monthly invoice accounts. Your team books rides as normal and we send a single itemised invoice at the end of each month, covering all trips with date, time, pickup, destination, and fare. This works well for businesses that regularly book taxis for staff, clients, or airport runs across Melbourne. To set up a corporate account or Cabcharge billing arrangement, call us on 0412 456 588 or email book@silver-taximelbourne.com.au. We aim to have new accounts active within one business day of your enquiry.
Yes. All Silver Taxi Melbourne vehicles accept Cabcharge cards and the Cabcharge app. You do not need to notify us in advance when paying by Cabcharge on a standard trip. Just present your card or open the app at the end of the trip and your driver will process the payment on the spot. For TAC and WorkSafe travel, you will need a Cabcharge authorisation number from your case manager before booking. The fare is billed directly to your claim with no out-of-pocket cost to you. For corporate Cabcharge accounts, your business details are recorded against your booking. Cabcharge is also accepted for NDIS transport where plan managers have arranged billing through a Cabcharge corporate account. If your business does not yet have a Cabcharge corporate account, you can apply at cabcharge.com.au/business. Approval typically takes 2 to 3 business days for registered Australian businesses. Call us on 0412 456 588 if you need guidance through the setup process.
We offer fixed fares for all pre-booked trips. When you call to book in advance, we confirm your fare before dispatching your driver. You know exactly what you will pay before you leave home. There are no surge pricing periods, no hidden fees, and no unexpected additions to the final charge. For same-day or on-demand bookings, fares are calculated on the standard Victorian taxi meter: $9.90 flag fall, $2.20 per kilometre during standard hours, and $2.34 per kilometre on the night tariff between 10pm and 4am daily. A $5.26 airport pickup fee applies at Melbourne Airport and Avalon Airport. For airport transfers, corporate runs, and longer trips, most customers prefer locking in a fixed fare at booking for certainty. Use our Fare Estimator on the website to check indicative prices, or call 0412 456 588 and we will quote you a fixed fare for any trip across Melbourne.
We understand that plans change. If you need to cancel your booking, please call us as soon as possible on 0412 456 588. We do not charge a cancellation fee for bookings cancelled with reasonable advance notice. For standard bookings, notifying us at least one hour before your scheduled pickup time is considered reasonable notice and no fee will apply. For airport pickups, we ask for at least two hours notice where possible, as drivers travel significant distances to meet flight arrivals at Tullamarine and Avalon. If your driver has already departed for your pickup when you cancel, a partial trip fee may apply to cover the driver's travel. This is assessed case by case and we always aim to be fair. If you need to change your booking rather than cancel, such as adjusting your pickup time or address, call us as soon as possible and we will accommodate the change if available. No fee applies to reasonable amendments.
Yes. We offer corporate accounts for Melbourne businesses that regularly book taxis for staff, clients, or events. A corporate account replaces individual receipts and expense claims with a single monthly invoice covering all trips. Here is how it works: your team books rides as normal by calling 0412 456 588. At the end of each month, we issue an itemised invoice showing each trip with date, time, pickup address, destination, passenger name, and fare. Your accounts team reconciles from one document. Cabcharge billing is also available for businesses with an existing Cabcharge corporate account. If you do not yet have Cabcharge, you can apply at cabcharge.com.au/business. Approval typically takes 2 to 3 business days. Corporate accounts are popular with law firms, hospitals, universities, and logistics companies across Melbourne. To get started, call 0412 456 588 or email book@silver-taximelbourne.com.au and we will have your account active within one business day.
Yes. Silver Taxi Melbourne is an approved transport provider for the Transport Accident Commission (TAC) and WorkSafe Victoria. If you have a current TAC or WorkSafe claim, you are entitled to use our taxi service for approved medical appointments and rehabilitation travel at no out-of-pocket cost. The fare is billed directly to your claim via Cabcharge authorisation. We regularly transport TAC and WorkSafe clients to hospitals and specialist centres across Melbourne, including Dandenong Hospital, Monash Medical Centre Clayton, Casey Hospital Berwick, Peninsula Private Hospital Frankston, and Sandringham Hospital. Our drivers are experienced in supporting passengers with mobility requirements and medical needs. We provide wheelchair-accessible vehicles, child seats, and full receipt documentation for your claim file. To book a TAC or WorkSafe trip, call us on 0412 456 588 with your Cabcharge authorisation number. We handle the entire billing process so you can focus on your appointment and recovery.
Contact your TAC or WorkSafe case manager to confirm your transport entitlement and obtain a Cabcharge authorisation number for the trips you need to make. Once you have your authorisation number, call us on 0412 456 588 and provide the following: your name, the authorisation number, your pickup address, your destination, and your preferred pickup time. Common destinations include Dandenong Hospital, Monash Medical Centre Clayton, Casey Hospital Berwick, Peninsula Private Hospital Frankston, Sandringham Hospital, and rehabilitation centres across Melbourne. Your driver picks you up, transports you to your appointment, and if required, waits and returns you home afterwards. At the end of each trip, your driver processes the fare against your Cabcharge authorisation number. There is no cash transaction and no expense to you. Same-day bookings are accepted when capacity allows, but advance notice is preferred for recurring appointments.
Yes. We provide full receipts and detailed trip records for all TAC and WorkSafe journeys. Each receipt includes the date, pickup address, destination, distance, fare amount, and the Cabcharge authorisation number used. This documentation is formatted to meet TAC and WorkSafe claiming requirements, so you can submit it directly to your case manager or keep it in your claim file without needing to reformat anything. If you need multiple copies for your case file, your medical records, or your case manager's records, just ask and we will provide them. If you ever need a copy of a past trip receipt, contact us on 0412 456 588 or email book@silver-taximelbourne.com.au with the trip date and destination and we will locate the record. For NDIS participants, we provide trip records in the format required by plan managers and support coordinators for straightforward claim reconciliation.
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