Frequently Asked Questions
Everything you need to know about booking Silver Taxi Melbourne - answered clearly and honestly.
Bookings & General
How do I book a Silver Taxi Melbourne?
The quickest way to book is to call us on 0412 456 588. You can book same-day or schedule in advance. For airport transfers, we recommend at least 24 hours notice to guarantee your preferred vehicle.
How far in advance should I book?
For standard local trips across Melbourne, we can often accommodate same-day bookings. If you need a taxi in Dandenong, Clayton, Frankston, or a nearby suburb and call before noon, we can usually confirm for the same afternoon or evening.
Do you operate on public holidays?
Yes. Silver Taxi Melbourne operates 24 hours a day, 365 days a year. We do not close on public holidays.
What areas do you cover?
Our primary service area is Melbourne. We are based in Clayton and operate throughout the Melbourne corridor every day of the year.
Can I book for someone else?
Yes, absolutely. You can make a booking on behalf of a family member, colleague, client, or guest.
Airport Transfers
Do you track flights for airport pickups?
Yes. For all airport pickup bookings, we monitor your flight in real time. If your flight is delayed, your driver is automatically updated and adjusts the pickup time accordingly.
How much is a taxi from Melbourne Airport to the CBD?
On a weekday the meter from Melbourne Airport (Tullamarine) to Melbourne CBD comes to about $65 to $71 for a standard sedan, including the $5.26 airport pickup fee. Tolls are extra.
Which terminals do you service at Melbourne Airport?
We service all four terminals at Melbourne Airport (Tullamarine): T1 Qantas domestic, T2 International, T3 Virgin Australia domestic, and T4 Jetstar.
Will my driver meet me inside the terminal?
Yes. For all pre-booked airport transfers, your driver will meet you at the arrivals exit of your terminal with a name board.
Do you offer child seats for airport transfers?
Yes. Child seats are available on request for $29.90 per booking. We have forward-facing child seats suitable for children weighing approximately 4 to 18 kg and booster seats for children from 18 to 36 kg.
Vehicles & Fleet
What vehicles do you have available?
Silver Taxi Melbourne operates four vehicle categories. Our Standard Sedans seat 1 to 4 passengers with boot space for 2 to 3 standard suitcases.
Can I request a specific vehicle type?
Yes. When booking, tell us which vehicle you need and we will assign the appropriate vehicle to your trip.
How much luggage can I bring?
Standard sedans comfortably fit 2 to 3 standard checked suitcases in the boot, plus carry-on luggage in the cabin.
Payment & Pricing
What payment methods do you accept?
Silver Taxi Melbourne accepts Cabcharge cards and the Cabcharge app, EFTPOS, Visa, Mastercard, American Express, and cash.
Do you accept Cabcharge?
Yes. All Silver Taxi Melbourne vehicles accept Cabcharge cards and the Cabcharge app. You do not need to notify us in advance when paying by Cabcharge on a standard trip.
Are your fares fixed or metered?
Metered. Every trip is charged on the meter: a $9.90 flag fall plus $2.20 per km on weekdays, $2.30 Friday to Sunday and $2.34 every night from 10pm to 4am, with a $39.90 minimum. You see an estimate before you book, we confirm the fare when we call, and tolls are extra.
Is there a cancellation fee?
We understand that plans change. If you need to cancel your booking, please call us as soon as possible on 0412 456 588.
Can businesses set up a corporate account?
Yes. We offer corporate accounts for Melbourne businesses that regularly book taxis for staff, clients, or events.
TAC & WorkSafe
Do you take TAC and WorkSafe passengers?
Yes. If the Transport Accident Commission (TAC) or WorkSafe Victoria has approved transport for your treatment, we drive you to and from those appointments across Melbourne.
How do I use Silver Taxi for a TAC or WorkSafe trip?
Check with your case manager that transport is part of your treatment, then call 0412 456 588 with your pickup address, clinic and appointment times. Regular appointments can be set up as a standing booking.
Can a carer travel with me on a TAC or WorkSafe trip?
Yes. A carer, family member or support person can ride in the same vehicle. Tell us when you book.
Still have a question?
Our team is available 24/7 - call us and we will answer immediately.
Call 0412 456 588