TAC and WorkSafe Approved Transport in Melbourne
Silver Taxi Melbourne is an approved transport provider for the Transport Accident Commission (TAC) and WorkSafe Victoria. We are rated 4.9 stars from 42 Google reviews, with most of those reviews coming from patients, carers, and families across Melbourne who use us for regular medical transport. If your treatment is funded by TAC or WorkSafe, you travel at no cost. We bill directly via Cabcharge and you pay nothing at pickup, nothing during the trip, and nothing at the end.
We cover the full Melbourne corridor, with regular trips to Dandenong Hospital, Monash Medical Centre in Clayton, Peninsula Private Hospital in Frankston, Frankston Hospital, Knox Private Hospital in Wantirna, Casey Hospital in Berwick, and Sandringham Hospital. Our drivers know these routes, know the drop-off points at each facility, and are patient with passengers who have injuries or need extra time getting in and out of the vehicle.
To arrange your first trip, call us on 0412 456 588 or email book@silver-taximelbourne.com.au. Have your TAC or WorkSafe claim reference number ready and we will take it from there.
TAC Approved
Transport Accident Commission approved provider for eligible patients across Melbourne and Victoria.
WorkSafe Approved
WorkSafe Victoria approved transport for injured workers attending medical treatment and rehabilitation appointments.
Direct Cabcharge Billing
All fares billed directly to TAC or WorkSafe via Cabcharge. No upfront payment, no receipts to submit, nothing to sign at the end of your trip.
Passenger Assistance
Drivers assist passengers with injuries, mobility aids, and limited movement. Extra time at pickup and drop-off is provided on request.
All Appointment Types
Physiotherapy, specialist consultations, fracture clinic, occupational therapy, rehabilitation, and hospital admissions.
Trip Records
We provide receipts and trip records for insurance and case manager requirements on request.
How TAC and WorkSafe Transport Billing Works
Many patients are not sure how the billing works before their first trip. Here is the process from start to finish.
When you book, you provide us with your TAC or WorkSafe claim reference number. This is the number your case manager or treating provider gave you when transport was authorised as part of your treatment plan. We record it against your booking. When the driver picks you up, you do not need to do anything beyond getting in the vehicle. At the end of the trip, you do not sign anything, you do not hand over a card, and you do not pay cash. The fare is processed directly via Cabcharge and sent straight to your TAC or WorkSafe scheme. Nothing arrives in the mail because there is nothing for you to pay.
If your case manager has issued a Cabcharge card or e-ticket for your trips, we can process it that way. If the authorisation is set up directly with us through your scheme, no card is needed at all. Call us on 0412 456 588 before your first booking if you are unsure which method applies to your claim.
Types of Appointments TAC and WorkSafe Transport Covers
TAC transport covers trips connected to injuries sustained in road accidents in Victoria. WorkSafe transport covers trips connected to workplace injuries. The specific appointments covered depend on your treatment plan and what your case manager has authorised, but common eligible appointment types include:
- Physiotherapy and hydrotherapy sessions
- Specialist medical consultations, including orthopaedic, neurology, and pain management
- Hospital outpatient appointments and fracture clinic visits
- Occupational therapy and vocational rehabilitation
- Psychological treatment for injury related conditions
- Radiology and diagnostic imaging appointments
- Post operative review appointments and follow up visits
If you are unsure whether a specific appointment is covered, your case manager or treating practitioner can confirm this for you. We do not require you to justify the purpose of your trip at the time of booking. If TAC or WorkSafe has authorised transport to the appointment, we will take you there.
Melbourne Hospitals and Medical Centres We Serve
Our drivers travel these routes regularly and know the drop-off points, parking bays, and entry locations at each facility. You do not need to give directions. Just provide your address and your appointment time.
David Street, Dandenong. Major public hospital serving Greater Dandenong. Emergency, orthopaedics, fracture clinic, and general outpatients.
Clayton Road, Clayton. Major trauma and specialist centre. Neurology, cardiology, spinal, and complex rehab. Closest to our Clayton base.
Kangan Drive, Berwick. Serves Narre Warren, Pakenham, Cranbourne. Emergency, orthopaedics, general surgery, and day procedure centre.
Frankston-Flinders Road, Frankston. Major private hospital for the peninsula. Orthopaedics, rehabilitation, cardiology, and oncology.
Hastings Road, Frankston. Major public hospital serving the peninsula. Emergency, maternity, cardiology, and general outpatients.
Mountain Highway, Wantirna. Private hospital serving Knox and the eastern suburbs. Surgery, oncology, rehabilitation, and specialist consulting.
Bluff Road, Sandringham. Serves Cheltenham, Moorabbin, Highett. Medical and surgical admissions, outpatients, and day procedures.
We transport patients to physiotherapy clinics, occupational therapy centres, and specialist allied health practices across Melbourne on recurring appointment schedules.
Wheelchair Accessible and Mobility Assistance
Wheelchair accessible vehicles are available for TAC and WorkSafe patients who require them. Please call 0412 456 588 at least 24 hours before your trip to request one. We need that advance notice to confirm availability and assign the correct vehicle for your journey.
For passengers who do not use a wheelchair but still need extra assistance, our drivers will help you get in and out of the vehicle and will wait while you gather your belongings. If you use a walking frame, crutches, a sling, or any other mobility aid, mention it at the time of booking so the driver can be prepared. We do not rush passengers who are recovering from an injury or procedure. Getting you there safely is the only priority.
Group Transport for TAC and WorkSafe Patients
If you need to travel with a carer, family member, or support person to your medical appointment, let us know when you book and we will accommodate them in the same vehicle. For larger groups or situations where multiple household members have concurrent appointments under TAC or WorkSafe, we can arrange a maxi taxi to transport everyone together. Call 0412 456 588 to discuss your requirements.
NDIS Transport
In addition to TAC and WorkSafe, Silver Taxi Melbourne assists NDIS participants who have transport support included in their plan. We work with plan managers and support coordinators to arrange reliable, recurring transport to therapy, day programs, and medical appointments across Melbourne. Call 0412 456 588 or email book@silver-taximelbourne.com.au to discuss your client's transport needs or your own requirements.
Recurring Medical Appointments and Standing Bookings
Some patients need transport on a regular schedule rather than a one-off trip. This is particularly common for dialysis three times per week, weekly chemotherapy sessions, or fortnightly specialist visits. Call 0412 456 588 to set up a standing booking. You provide your pickup address, the destination, and the days and times of your appointments, and a driver is assigned to your recurring schedule so you do not need to call before each trip. If an appointment changes or is cancelled for a given week, call as early as possible so the driver can be reassigned. This service also covers aged care facility transport for residents attending medical visits, and Cabcharge is accepted for any healthcare provider, aged care facility, or employer that has issued a card for this purpose.
Frequently Asked Questions
Is Silver Taxi Melbourne a TAC-approved transport provider?
Yes. Silver Taxi Melbourne is an approved transport provider for the Transport Accident Commission (TAC) in Victoria. If you have been injured in a road accident and are receiving TAC support, you may be entitled to free transport to and from medical appointments, physiotherapy, rehabilitation centres, and other approved treatment facilities. There is no cost to you. TAC reimburses transport costs directly for eligible injured persons. When you call to book, have your TAC claim number and authorisation code ready. Your case manager or treating health professional can help you arrange TAC transport authorisation if you do not have one yet. We service all Melbourne medical facilities, including Dandenong Hospital, Monash Medical Centre in Clayton, Peninsula Private Hospital in Frankston, Frankston Hospital, Knox Private Hospital in Wantirna, Casey Hospital in Berwick, and Sandringham Hospital. Pickups are available 24 hours a day, seven days a week. Call 0412 456 588 to arrange your TAC transport.
Does Silver Taxi accept WorkSafe Victoria transport claims?
Yes. Silver Taxi Melbourne is an approved WorkSafe Victoria transport provider. If you have suffered a workplace injury in Victoria and your claim has been accepted by WorkSafe, you may be entitled to transport to medical and rehabilitation appointments at no cost to you. Transport is billed directly via Cabcharge to your WorkSafe claim, so there is nothing to pay at the time of travel. Before your first trip, contact your WorkSafe case manager to confirm transport is included in your treatment plan and to obtain an authorisation number. Once you have your authorisation, call us on 0412 456 588 to arrange your first booking. We service all major hospitals and rehabilitation centres across Melbourne, including Monash Medical Centre in Clayton, Dandenong Hospital, Peninsula Private Hospital in Frankston, Frankston Hospital, Knox Private Hospital in Wantirna, Casey Hospital in Berwick, and Sandringham Hospital. Regular recurring bookings for ongoing treatment programs are available on request.
How do I pay for a TAC or WorkSafe taxi trip?
There is no payment required from you for TAC or WorkSafe transport. All fares are billed directly to your TAC or WorkSafe scheme via Cabcharge, so you will not be asked to pay at the end of your trip. Before your first journey, you will need a valid authorisation number from your case manager. This is a reference number that links your transport to your claim. Once you provide this to us at the time of booking, we handle all billing directly with the scheme. You do not need to submit receipts or seek reimbursement. There is no excess payment, no upfront deposit, and no surcharge for using TAC or WorkSafe billing. If you are unsure whether your treatment plan includes transport support, your treating doctor, physiotherapist, or case manager can clarify this for you. Call 0412 456 588 to book or to ask any questions about TAC and WorkSafe transport in Melbourne.
What areas does your TAC transport service cover?
We provide TAC and WorkSafe transport across all of Melbourne, covering the most important hospitals and specialist medical facilities in the region. Key destinations include Dandenong Hospital on David Street in Dandenong, Monash Medical Centre on Clayton Road in Clayton, Peninsula Private Hospital in Frankston, Casey Hospital in Berwick, Sandringham Hospital, and Kingston Centre in Cheltenham. We also transport patients to and from rehabilitation centres, physio clinics, pain management clinics, and specialist consulting rooms across Melbourne. If your appointment is at a facility not listed here, call us on 0412 456 588 and we will confirm coverage. We service all suburbs between Cheltenham in the north and Pakenham in the south, and between Cranbourne in the east and Clayton in the west. Recurring bookings for ongoing treatment schedules can be arranged on request. We operate 24 hours a day, seven days a week.
Does the driver assist passengers who need help getting in and out of the vehicle?
Yes. Our drivers are experienced in assisting passengers with injuries, mobility limitations, and recovery from surgery or an accident. If you need help getting in or out of the vehicle, or require extra time at pickup and drop-off, let us know when you book. We will allow time for this and ensure the driver is prepared. We do not rush passengers who are recovering from an injury or procedure. If you use a walking frame, crutches, or any other mobility aid, please mention this at the time of booking so we can accommodate it. Call 0412 456 588 to discuss your requirements.
Are wheelchair accessible vehicles available for TAC or WorkSafe trips?
Wheelchair accessible vehicles are available on request for TAC and WorkSafe patients who require them. Please call 0412 456 588 at least 24 hours in advance and let us know you need a wheelchair accessible vehicle. This gives us time to confirm availability and assign the right vehicle for your trip. We serve patients recovering from road accidents and workplace injuries across Melbourne, including Dandenong, Clayton, Frankston, Berwick, and Cranbourne.
Can Silver Taxi Melbourne transport NDIS participants?
Yes. Silver Taxi Melbourne provides transport for NDIS participants who have transport funding included in their plan. If you are an NDIS participant with a transport support budget, you may be able to use our service for trips to therapy sessions, day programs, support worker appointments, medical appointments, and community access activities. We work directly with plan managers and support coordinators to arrange reliable, recurring transport across Melbourne. Our drivers are professional and experienced in assisting passengers who need additional support. Before your first booking, check with your NDIS plan manager whether your transport budget covers taxi use. Some plans cover fully managed transport, while others require you to submit receipts for reimbursement. We are happy to provide receipts for NDIS claims. We service all Melbourne suburbs, operating 24 hours a day, seven days a week, including weekends and public holidays. Call 0412 456 588 to discuss your NDIS transport requirements.