Getting to a medical appointment is not always as straightforward as catching a train or asking a friend. For elderly passengers, people recovering from procedures, NDIS participants and anyone attending recurring treatment, transport is a practical problem that needs a dependable solution. Silver Taxi provides door-to-door taxi service for medical appointments across SE Melbourne, covering the Frankston Line, Dandenong corridor, Clayton area and surrounding suburbs.
What Medical Appointments Silver Taxi Covers
Silver Taxi handles the full range of medical transport in SE Melbourne. This includes:
- Hospital visits for outpatient appointments and emergency department follow-ups
- Specialist and consulting room appointments
- Chemotherapy and oncology sessions (recurring runs are available)
- Dialysis trips, including multiple visits per week
- Physiotherapy, occupational therapy and allied health consultations
- Surgical pre-admission assessments and post-operative check-ups
- Aged care facility transport for medical visits and specialist referrals
If your appointment type is not listed above, call 0412 456 588 and ask. If we cover the suburb, we can cover the appointment.
NDIS Self-Managed Transport: How It Works
If you are a self managed or plan managed NDIS participant with transport support included in your plan, ordinary taxi trips are an accepted form of evidence for claiming transport funding. Silver Taxi provides itemised receipts for every trip. You keep the receipt and submit it to the NDIS through your usual claiming process.
You do not need to set up anything special with Silver Taxi for this. Book your trip as normal, pay at the end and keep the receipt. If you need the receipt in a specific format for your plan manager, let us know when you book and we can accommodate that.
For agency managed participants, transport providers are typically assigned through the NDIA rather than chosen independently. If your plan is agency managed, speak with your support coordinator to confirm what transport arrangements are allowable under your plan before booking a private taxi.
Silver Taxi does not bill the NDIA directly. The process is: you book, you travel, you receive a receipt, you claim. If you are attending recurring medical appointments, a standing booking can be set up so you are not arranging transport before every visit.
TAC and WorkSafe Medical Transport
Silver Taxi is approved for TAC (Transport Accident Commission) and WorkSafe medical transport in Victoria. If you have been injured in a road accident or a workplace incident and your insurer has authorised taxi transport as part of your treatment plan, Silver Taxi can provide the service.
To arrange TAC or WorkSafe transport, call 0412 456 588 with your claim number and the name of your insurer. In many cases, Silver Taxi can bill the relevant authority directly for approved medical trips, which means you do not need to pay out of pocket and wait for reimbursement.
If you are unsure whether taxi transport has been authorised under your claim, contact your TAC or WorkSafe case manager first. Once they confirm approval, call Silver Taxi to arrange the booking.
Door-to-Door: What That Actually Means
Door-to-door is not marketing language. When Silver Taxi picks you up for a medical appointment, the driver comes to your front door. If you need assistance getting to the vehicle, the driver helps. If you use a walking frame, a cane or a rollator, there is space for it in the car. When you arrive at the clinic or hospital, the driver assists you to the entrance of the building if required.
There is no rush. The driver does not sit on the horn or check the phone while you are getting ready. For elderly passengers and for people in recovery from surgery or illness, this is the difference between a usable transport service and one that creates more stress than it removes.
SE Melbourne Hospitals and Clinics We Cover Regularly
Silver Taxi regularly transports passengers to and from:
- Monash Medical Centre, Clayton
- Dandenong Hospital, Dandenong
- Frankston Hospital, Frankston
- Peninsula Private Hospital, Frankston
- Cabrini Malvern, Malvern
- Casey Hospital, Berwick
- Knox Private Hospital, Wantirna South
- Sandringham Hospital, Sandringham
If your appointment is at a clinic, consulting suite or specialist centre not listed above, Silver Taxi can still get you there. These are the destinations we cover most frequently.
Setting Up a Recurring Medical Booking
For appointments on a fixed schedule, such as dialysis three times per week or weekly chemotherapy sessions, Silver Taxi can set up a standing booking. You confirm the schedule once and the driver shows up each time without you needing to call before each trip.
Call 0412 456 588 with your appointment schedule, pickup address, destination and any special requirements. If your schedule changes from week to week, call as early as possible so the driver can be reassigned or the time adjusted.
Cabcharge Accepted
Silver Taxi accepts Cabcharge for all medical transport. If your healthcare provider, aged care facility, employer or insurer has issued you a Cabcharge card for travel expenses, you can use it to pay without any cash or EFTPOS transaction at the end of the trip. This is also useful for WorkSafe and TAC transport where payment is arranged through the claim.
To book, call 0412 456 588 or email book@silver-taximelbourne.com.au for recurring arrangements.
Frequently Asked Questions
Can I use a taxi for NDIS transport in Melbourne?
Yes, if you are a self managed or plan managed NDIS participant with transport support included in your plan. Silver Taxi provides itemised receipts for every trip, which you can submit to the NDIS for reimbursement under your transport budget. You do not need to organise anything in advance other than booking the taxi and keeping the receipt.
For agency managed participants, transport providers are usually assigned by the NDIA rather than chosen independently. If your plan is agency managed, speak with your support coordinator before arranging your own taxi to confirm what is allowable under your plan.
Silver Taxi does not bill the NDIA directly. The process is that you pay for the trip at the time of travel, receive an itemised receipt and submit it to the NDIS through your usual claiming process. If you are unsure how to do this, your support coordinator or plan manager can guide you through the steps involved.
Is Silver Taxi approved for TAC and WorkSafe medical transport?
Silver Taxi is approved for TAC (Transport Accident Commission) and WorkSafe medical transport in Victoria. If you have been injured in a road accident or a workplace incident and your insurer has authorised taxi transport as part of your treatment plan, Silver Taxi can provide the service.
To arrange TAC or WorkSafe transport, call 0412 456 588 and have your claim number and the name of your insurer ready. In many cases, Silver Taxi can bill the relevant authority directly for approved medical trips, which means you do not need to pay out of pocket and wait for reimbursement.
If you are unsure whether taxi transport has been approved under your claim, contact your TAC or WorkSafe case manager first. Once they confirm approval and provide a reference or claim number, call Silver Taxi to set up the booking. We cover all SE Melbourne hospitals and medical centres under TAC and WorkSafe approved transport.
How do I book a taxi for a recurring medical appointment in SE Melbourne?
Call Silver Taxi on 0412 456 588 and ask to set up a standing booking. You will need to provide your pickup address, the destination (hospital or clinic), the days and times of your appointments and any special requirements such as driver assistance, a walking frame or Cabcharge payment.
Once the schedule is confirmed, Silver Taxi assigns a driver to your recurring appointment. You do not need to call before each trip. If your appointment changes or needs to be cancelled for a given week, call as early as possible so the driver can be reassigned.
This service is particularly useful for patients attending dialysis three times per week, weekly chemotherapy sessions or fortnightly specialist visits. Silver Taxi also accepts Cabcharge for medical transport, which is useful if your healthcare provider, aged care facility or employer has issued you a card for this purpose.
